Privacy Policy

Last updated: August 20, 2026

Cartilo Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cartilo Store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including payment card information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information including your username, password, preferences, and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.

• Communications with us including information you provide when contacting our customer support team.

• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.

• From our service providers, including when we engage them to provide technology and other services and when they collect or process personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide our Services, process payments, fulfill orders, remember your preferences, process purchases, returns, and exchanges, arrange shipping, provide customer support, and improve your shopping experience.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending promotional communications where permitted by applicable law. You may opt out of marketing communications at any time.

• Security and Fraud Prevention. We may use your information to authenticate accounts, provide a secure shopping experience, detect and prevent fraudulent or malicious activity, and protect our Services.

• Communicating with You. We use your personal information to respond to inquiries, provide customer support, send order-related communications, and maintain our relationship with you.

• Legal Reasons. We may use your personal information to comply with applicable laws, respond to valid legal requests, resolve disputes, enforce our policies, and protect our rights and the rights of our customers.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy.

These circumstances may include:

• Shopify and service providers that perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners that help us provide marketing services or advertising, where permitted by applicable law.

• Third parties when you direct or authorize us to disclose certain information, such as when necessary to ship products to you or when you use social media integrations.

• Our affiliates or corporate group, where applicable.

• Business transactions or legal requirements, including mergers, acquisitions, bankruptcy, legal proceedings, subpoenas, government requests, enforcement of our policies, or protection of our Services and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by Cartilo Store, we recommend reviewing that website's privacy and security policies and terms.

Cartilo Store is not responsible for the privacy, security, accuracy, or practices of third-party websites.

Children's Data

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the applicable age of majority. If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security system is completely secure, and we cannot guarantee the absolute security of information transmitted through the internet.

We retain personal information for as long as reasonably necessary to provide our Services, maintain accounts, fulfill legal or regulatory obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• Right to Access / Know: You may have the right to request access to personal information we hold about you.

• Right to Delete: You may have the right to request deletion of your personal information, subject to applicable legal exceptions.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right of Portability: You may have the right to receive certain personal information in a portable format.

• Managing Communication Preferences: You may unsubscribe from promotional emails by using the unsubscribe option provided in our marketing communications.

You may exercise applicable rights by contacting us using the contact information below. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how Cartilo Store handles your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection or privacy authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this page and post the revised policy on our website.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us:

Cartilo Store
Email: contact@cartilo.store