Shipping Policy

Last updated: August 20, 2026

At Cartilo Store, we work to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Once your order has been shipped, you may receive a shipping confirmation containing tracking information when available.

2. Shipping Times

Delivery times depend on the destination, shipping method, carrier, and other factors.

Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to:

• Shipping carrier delays

• Customs processing

• Weather conditions

• Public holidays

• Incorrect or incomplete delivery information

• High order volumes

• Other circumstances outside our reasonable control

3. Shipping Charges

Shipping charges are calculated and displayed during checkout based on factors such as the delivery destination, shipping method, order size, and applicable carrier rates.

Any available shipping promotions or free-shipping offers will be subject to the terms displayed at the time of purchase.

4. International Shipping

We may ship orders to customers outside our primary delivery region, depending on product and carrier availability.

For international orders, the customer may be responsible for:

• Customs duties

• Import taxes

• VAT or similar taxes

• Customs clearance fees

• Other charges imposed by the destination country

These charges are determined by the destination country's authorities and are outside Cartilo Store's control.

5. Customs and Import Delays

International shipments may be held or delayed by customs authorities.

Cartilo Store cannot guarantee the time required for customs clearance and is not responsible for delays caused by customs authorities.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

6. Tracking Information

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the shipment has been dispatched.

Cartilo Store is not responsible for delays in tracking updates caused by the shipping carrier.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Lost, Stolen, or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the shipping carrier.

If you still cannot locate your package, contact us at contact@cartilo.store, and we will do our best to assist you.

However, Cartilo Store may not be responsible for packages confirmed as delivered by the shipping carrier.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide your order number along with clear photographs or videos of the package and the damaged product.

We will review the situation and, where appropriate, offer a replacement, refund, or another suitable solution in accordance with our Return & Refund Policy.

10. Delivery Delays

While we make reasonable efforts to meet estimated delivery times, shipping dates are estimates and are not guaranteed.

Cartilo Store is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs delays, severe weather, natural disasters, strikes, or other unforeseen events.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, services, or legal requirements.

Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about shipping or your order, please contact us:

Cartilo Store
Email: contact@cartilo.store