Refund policy

Return & Refund Policy

Last updated: August 20, 2026

Thank you for shopping with Cartilo Store. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review the policy below.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • You must provide your order number or proof of purchase.

  • The return request must be submitted within 14 days of receiving your order.

Items damaged due to misuse, accidents, improper care, or normal wear and tear may not be eligible for a return.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used or worn

  • Items damaged after delivery due to improper use or care

  • Items returned without their original packaging

  • Items returned after the 14-day return period

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Please allow your bank or payment provider additional processing time for the refund to appear in your account.

5. Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

If we sent you the wrong item or your item arrived damaged or defective, Cartilo Store may cover reasonable return shipping costs.

6. Exchanges

If you would like to exchange an item, please contact us within 14 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

7. International Orders

For international orders, customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are outside our control and may not be refundable.

Return shipping costs and customs-related charges may also be the customer's responsibility unless the item was damaged, defective, or incorrectly shipped by Cartilo Store.

8. How to Request a Return

To request a return or refund, please contact us at:

Email: contact@cartilo.store

Please include your order number and the reason for your return.

We will review your request and provide return instructions if your request is eligible.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

9. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow our standard return procedure.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Cartilo Store
Email: contact@cartilo.store

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.